By trusting us with your purchase, you have read and accepted all the terms below, which govern our mutual responsibilities:
Prices
All our prices are stated in Swedish kronor excluding VAT and shipping as standard.
The prices on www.skjutmatt.se are stated at standard price, which applies to orders placed by phone, fax, letter or email. A webshop discount, automatically deducted at checkout, is given to you only when you place your order yourself in the webshop at www.skjutmatt.se.
Payment and payment methods
Invoice
An e-invoice is sent automatically to public sector organizations and any other companies that wish to receive one. Please state e-invoice on your order!
Sales are made against invoice after an approved credit check. The invoice is sent by post or by email. In the latter case, the customer is responsible for checking their email so as not to miss the due date. In the event of late payment, interest on arrears and an administrative fee for the interest invoice will be charged.
Card payment and PayPal
For card payments, we work with Dibs (www.dibs.se) to accept card payments with rigorous security procedures. For questions about how these security procedures work, please refer to Dibs. The amount is debited from the account on the delivery date.
Private individuals
If you shop as a private individual, please note that VAT is added to all prices. We only deliver goods to your registered home address. The payment method for private individuals is card payment only.
Delivery terms and shipping
Any objections to an invoice must be made within 8 days of the invoice date.
Free shipping on orders of 3000 SEK or more, excluding VAT and including any deducted discounts. (Applies to orders with one and the same delivery address and only to orders placed in our webshop, up to a product weight of 8 kg). Shipping fee for orders up to 2999 SEK = 129 SEK excluding VAT. If the item weighs more than 8 kg, shipping will be quoted separately. We always try to find the cheapest possible shipping option.
Any backorder is always delivered free of charge unless you have specifically requested a partial delivery. We do not charge an invoicing fee, administrative fee or packaging fee (except for pallets). Euro pallets, pallet collars and one-way pallets are charged at cost price.
Tracking information regarding your order is sent to the email address you have provided.
Incorrectly provided order details that result in products not being collected/received, or other additional costs for us, will be charged to the buyer.
Transport damage
Upon receipt, check that the number of packages matches the delivery note and that the packaging is undamaged. Do not sign for receipt until any discrepancy has been noted on the waybill (the carrier’s receipt copy).
If the damage is first discovered when unpacking (hidden by the packaging), a report must be made to the carrier no later than 7 days after receipt. It is always you, as the customer, who must file the complaint and submit the claim for compensation. This is done at the carrier’s nearest office.
Warranty
A 1-year manufacturer’s warranty applies as standard and, unless otherwise stated, covers manufacturing defects. Any complaint must be submitted within this period.
Complaints
ALWAYS contact us before making a return. If the complaint is within the warranty period, email us and we will send you a waybill. For practical reasons, we cannot collect your returned parcel if you have sent it yourself to an agent, such as a grocery store, gas station, or similar. Always send trackable shipments.
Returns
Return address:
Injektor c/o J Broberg
Källvägen 9
18234 Danderyd
FOR RETURNS WITHIN 7 DAYS OF THE INVOICE DATE – NO RETURN FEE – DOES NOT APPLY TO PRODUCTS THAT ARE NOT STOCK ITEMS. Please contact us in advance before ordering to confirm whether the intended item is a special-order item. In that case, the ”RETURNS AFTER 7 DAYS” terms below apply.
- Return requests are made directly by email to info@injektor.com or by contacting us by phone at 08-7530004:
• A copy of the invoice or delivery note must be included with the return, along with an explanation for the return
• The item is unused and undamaged
• The item’s original packaging is undamaged
• The packaging has not been marked or labeled - Original shipping to the customer and return shipping are always paid by the sender.
FOR RETURNS AFTER 7 DAYS – ONLY AFTER AN APPROVED RETURN REQUEST
Return requests are made directly by email or by contacting us by phone at 08-7530004:
• If the item can be accepted for return, a return deduction of 20–90% will apply, depending on our ability to resell the item
• The item is unused and undamaged
• The item’s original packaging is undamaged
• The packaging has not been marked or labeled
Return requests are made directly by email or by contacting Skjutmatt.se.
Return shipping is always paid by the sender.
ITEMS NOT ACCEPTED FOR RETURN
• Items that are not regular stock items (special-order items). Please contact us in advance before ordering to confirm whether the intended item is a special-order item.
• Items purchased on SALE/clearance
• Electronic spare parts
RETURNS DUE TO INCORRECT SHIPMENT
For customer returns of an incorrectly shipped order, Skjutmatt.se
will of course cover the return cost. Email us at info@injektor.com and we will send you a return waybill. Recipient-paid freight is not accepted!
Returns/complaints sent to us without information will not be processed and will be discarded after 3 months.
Ownership
Delivered goods remain our property until paid in full.
Reproduction of images and text is prohibited
Otherwise, the General Delivery Terms IML 2011 apply. Adopted in 2008 by the IM Association – the industry association for suppliers of products and services within electronics and automation >>
GDPR PRIVACY POLICY FOR INJEKTOR
This website is a marketplace belonging to Injektor. It therefore follows the privacy policy set out by Injektor.
Injektor cares about your personal privacy and wants you to feel secure when you provide personal data to us. We therefore respect and protect your personal data in accordance with applicable legislation.
Data controller
Injektor is responsible for ensuring that your personal data is processed in accordance with applicable legislation. The data controller is Injektor, reg. no. 969722-1431, Götgatan 71, 116 21 Stockholm.
Why do we use your personal data?
Injektor collects and processes personal data about you so that you can, among other things, make purchases, subscribe to our newsletter, and contact us for service and information.
As a customer, we use your personal data to set up and manage your account and to provide you with relevant communication and offers.
The purpose of processing your personal data is to:
• Fulfil our obligations to you as a customer, such as carrying out purchases, delivery of service and invoicing
• Enable customer service
• Provide you with relevant information and tailored offers via email and on INJEKTOR’s websites.
• Contribute data for analyses, surveys, statistics and business development
• Comply with applicable legislation, for example the Swedish Bookkeeping Act
What personal data do we process about you?
Injektor collects and processes the following personal data about you as a customer:
• Name
• Phone number
• Email address
• Payment details
• Social security number – this is not stored by Injektor but is encrypted and stored by our partners PayPal and Dibs
• Card number. No card details are stored by Injektor but are stored by our partners PayPal and Dibs.
• IP address and information about your use of Injektor’s websites.
Cookies
Injektor uses so-called cookies mainly for three purposes: web analytics, advertising, and to improve your customer experience.
In the order form, cookies are used so that your details are temporarily saved if you have filled them in on a page and then go back. This way, you don’t have to fill in your details again. This type of cookie is not stored on your computer but disappears when you close your browser.
If you do not accept the use of cookies on Injektor, you can change your settings in your browser (please refer to your browser’s user manual). Please note that some functions may not work as intended if you do not allow cookies.
How long do we keep your data?
We keep your personal data for as long as necessary to fulfil the purposes for which the data was collected. It is also kept for as long as required by applicable law, for example the Swedish Bookkeeping Act.
Injektor keeps personal data about you as an ordering customer for a maximum of 2 years, or for the applicable warranty period, whichever is longer, after your order has been delivered.
If you no longer wish to receive direct marketing from Injektor, you can unsubscribe from mailings.
Who has access to your personal data?
At Injektor, we handle your personal data according to specific security measures to protect it. We only process the information that is needed, and only those who need it process it.
Injektor may disclose your information to third parties, such as our external warehouse, if necessary to dispatch shipments.
Injektor never sells your personal data on.
Register extract
You have the right, free of charge, once a year, to request access to the personal data about you that is processed by Injektor. A request for a register extract must be submitted in writing, signed, and sent by letter to: Injektor, Att: Data Protection Officer, Götgatan 71, 116 21 Stockholm.
In the register extract, you have the right to receive information about which personal data is processed, where it was obtained from, for what purposes the processing takes place, and to whom the information is disclosed.
Correction of your personal data
If the personal data registered about you is incorrect or incomplete, you have the right to request that it be corrected, deleted, or completed. Injektor will accommodate your request to the extent it complies with applicable law, but wishes to make you aware that there are legal requirements that mean we cannot always immediately delete your personal data due to, for example, bookkeeping and tax legislation.
Changes to the privacy policy
Injektor reserves the right to change the privacy policy. Before a change takes effect, you will be informed on Injektor’s websites and/or via email. If you do not accept the changes, you have the right to contact us.
Contact information
You are always welcome to contact us by email: info@injektor.com or by phone at 08-753 00 04 if you have questions about our privacy policy and the processing of your personal data.
